Monday

Today I had my first day at my practicum place-Hilton Hotel Denmark.
I had quite high expectations since a) it is the hilton hotel b)it is right at the airport meaning if this hotel doesn't have traffic than which one.
I was also expecting quite a few hectic situations and the feeling of not knowing at all what to do.
Luckily none of these happened as I was told that Mondays is always a slow start. Monday being a slow day was great as I learned all of the techniques and ways of setting up meeting rooms.meeting room buffets... due to this I knew what to do and this is going to be a savior for the next 2 days as I will continue working in the same area called C&E Operations. 



I started my day at 9.00 however I did manage to arrive 10 minutes early and was greeted promptly at the reception were I asked for my Contact Person "Elisabeth" who came shortly and explained to me how the day will go as well as asked my for my reason for choosing a hotel and told me to prepare for quite a challenging first day than she introduced me to the my contacting person for the C&E operations called Slah.Slah is from Tunesia and the senior supervisor at Hilton DK.
As the supervisor he is the person with the overview who is responsible for organization of what goes were and when, who told me what to do and whom to help as well as explained me how the programm setup sheet works. Something that surprised me was that the category which said how many people will attend a certain meeting is called "PAX" to my knowledge in the Roman Catholic religion it means peace and is used in connection with the church e.g. on graves and such however in the modern hotel language it is also used as a description for passenger or people.
Than Slah told me to help out Paves a tjener (servant) who was a very kind russian man in his early 50's. Paves showed me the different types of Meeting rooms as well as the Ball Room and the Club room. He also told me that there are 12 floors and a security net from the 4th one on because there was ones a person who committed suicide.
It is simple amazing how many rooms there are and only 4-5 people are needed to clean up and organize  them. There are approx. 32 meeting rooms, 1 ballroom which can be split into 2 half's and has a greenspace attached to it as well as a club room which occupies the complete 12th floor.Another interesting point that I noticed was that the 3rd floor meeting rooms are all named after Scandinavian Goods e.g. Odin,Thor,Idun,Freya... and the meeting rooms are all hotel rooms with a changed arrangement.

My main responsibilities are to help out and basically watch and learn.I will have to be able to service to an extend and help out as much as as I can til the end of the week. They did tell me exact responsibilities apart from smiling with a positive attitude and staying polite.

I am eagerly awaiting tomorrow and am ready to face a new challenge.